Can you work at our premises?
Yes — the service can run at your premises or at ours; we agree this in the discovery stage.
Which channels do you cover?
Voice, WhatsApp, email, live chat, SMS and social messages, with one history per customer.
Do you support Arabic and English?
Yes, both. Further languages are agreed per programme.
How do we start?
With a discovery session, then a measured pilot before full launch. See How we work.
How do you report performance?
Daily dashboards and a monthly review against agreed measures such as service level, quality score and CSAT.
Where is customer data kept?
Our contact-centre systems and call recordings are hosted inside the Sultanate of Oman, at Oman Data Park (Omantel group).
How is pricing structured?
Usually per agent seat, per hour or per contact, depending on the service. We propose after discovery.