LABBIK / Tools
Tools
Two quick tools to size and shape your service. Nothing you enter leaves this page.
Staffing calculator
How many agents do you need?
Standard Erlang C model. A planning estimate — real plans also account for breaks, training and leave.
Readiness check
Eight questions, an instant view
Your answers stay in your browser.
0/8
Answer the questions
- 01
Do you know your contact volume by hour?
- 02
Are your top ten contact reasons written down?
- 03
Do you have a written answer for each of them?
- 04
Do you measure how long customers wait?
- 05
Do you review a sample of calls or chats every week?
- 06
Can customers reach you on WhatsApp or chat, not only by phone?
- 07
Is there a clear escalation path for complex cases?
- 08
Do you ask customers how they found the service?